More than a month after officially unveiling the brand new Android-based phone, the search giant google launched a phone support line ,on Monday, specifically to answer the questions of Nexus One owners. Phone owners can call (888) 48NEXUS (63987) between 4 a.m. and 7 p.m. PST and reach a live tech, Google advises.
Following the launch of the Nexus One, Googles online support forums were flooded with questions from customers who were having shipping and technical problems. Google attempted to direct questions to HTC and T-Mobile, its hardware and carrier partners on the Nexus One, but the Nexus One is being sold exclusively through big-G at the moment, and it’s the company that customers look to when they have a complaint.
The phone support line is a bit of a departure for Google, which has traditionally offered a pretty bare-bones customer support operation to this point in its history. Forums, FAQs, and e-mail support had up until now been pretty much the extent of what Google offers to everyone other than paid customers of Google Apps.
Google has since learned that that approach goes only so far.
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